Every product comes with our 100% satisfaction guarantee. If you are not happy after initial inspection with quality, materials, or workmanship, please email us at Return Product(s) before sending any product(s) back. This must be done within 5 days of receiving your product(s). For your protection, we suggest all returns be sent back by a traceable carrier. The customer is responsible for all costs related to return shipping on non-defective products. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less the original shipping fee and manufacturer restocking fees for all non-defective returns. See below for additional information for for exceptions on returns of non-defective products.

KidKraft products have a 15% restocking fee. If you receive your item damaged our supplier prefers to send a replacement part if the damage is minimal.

Level of Discovery products: All sales are final. Any exception to this policy must receive written approval. There is a 15% price re-stocking fee. If you have assembled the item, please disassemble and carefully repack all pieces and hardware in their original packaging to avoid damage. Items damaged due to return shipping will not be refunded/replaced.

If the shipment is damaged, we need to be notified within 7 days of delivery in order to process a claim with the shipper, so please check your purchase immediately. Please do not discard the packaging materials. You must return the item using the original packaging.

Contact us immediately and we will process a claim and discuss a replacement, refund or credit – your choice. A replacement will be shipped to you at no charge.

MAXAM Products:
Manufacturers may change the look of a product at any time. A 15% restocking fee will be charged for all non-defective returns, or undeliverable or refused packages. Supplier will issue call tags on some situations, but that is done per their discretion. The supplier may cancel an RMA request if enough notes are not provided. They need details of the damage or defectiveness of the products being returned. Please provide as much detail as possible for returns.

CECILIO Products

To qualify for returns, email us within 5 days from when you received the product. Ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable).

For your protection, we suggest all returns be sent back by a traceable carrier. There is a fee of 15% for non-defective products. Generally, product exchange is not an option. For exchanges, simply place a duplicate order once the original is returned.

FRET GUITARS:
All returns must be authorized by us, please contact us requesting a return #. Return instructions will be supplied upon authorization. Non-defective returns are not allowed. The supplier also requires a picture of damamged item before returning it. If you do not send a photo, RMA request will be cancelled.

BOARD GAMES

If an item is damaged in shipping, we put in a UPS claim and ask the customer to assist us in keeping the box, packing materials etc. Once the claim is filed we will replace the item for the customer.

If an item has a manufacturer defect we will replace or refund. In the case of missing or duplicate chess pieces, we will supply needed pieces at no charge. We will send the customer a prepaid UPS label to ship the item back to our warehouse. With our return label the customer can give the return item to a UPS driver or drop at any UPS store.

If a customer is dissatisfied with an item, they can return it for a full refund less shipping charges. The item must be returned to us in good saleable condition and the customer pays for return shipping. If the item is damaged because of poor packing there will be a 50% restocking fee deducted from the refund.

Chess Piece Replacement: We will replace chess pieces as needed over time for a nominal charge. The charge per piece depends on the set, and the customer pays shipping.

Please note:

We are not held responsible for returns that do not meet these procedures and guidelines. Customers that send back product(s) that do not meet these return criteria and procedures will not be refunded.

If you still have any questions, please contact us at Help on Returns.

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